Effective Date: 01 December 2025
Bihar Point Express (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using our bus booking and parcel delivery services.
1. Information We Collect
We collect only the information necessary to process your booking or parcel service:
- Full Name
- Mobile Number / WhatsApp Number
- Journey details (origin, destination, date, time, passengers)
- Parcel information (basic description and destination)
- Additional instructions or messages shared voluntarily
2. How We Collect Information
- Through our website booking form (redirecting to WhatsApp)
- Through direct WhatsApp conversations
- Through phone calls
- Through in-person counter bookings at Mori Gate / Anand Vihar
3. How We Use Your Information
We use your information strictly for service-related purposes:
- To process and confirm bus ticket bookings
- To provide timing, seat availability, and fare details
- To manage parcel and courier dispatch services
- To send important updates such as delays, timing changes, or bus information
- For legal compliance and basic record-keeping
4. Sharing of Information
We do NOT sell or rent your personal information to third parties.
Information may be shared only in these cases:
- With bus operators or partner buses involved in your journey
- With booking staff members who handle your request
- With legal authorities when required by law
5. Data Security
We take reasonable measures to ensure your data is safe:
- Restricted access to booking and parcel information
- Use of WhatsApp's encrypted communication
- Secure handling of booking registers and digital records
6. Data Retention
We keep booking and parcel details only for as long as necessary to complete the service or comply with legal requirements.
7. Your Rights
You may request the following at any time:
- Access to the information we hold about you
- Correction of incorrect information
- Deletion of your personal data (where legally permitted)
8. Third-Party Links
Our website may contain links to third-party platforms such as WhatsApp or Google Maps. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact our official helpline:
Phone: 9711087596 / 8287463346
Location: Mori Gate & Anand Vihar, Delhi