Effective Date: 01 December 2025
These Terms & Conditions govern the use of Bihar Point Express (Up Bihar Bus Service) for bus bookings, ticketing, and parcel/courier services. By contacting us, booking a ticket, sending a parcel, or using our website, you agree to these terms.
1. Service Scope
- We operate and coordinate bus travel from Delhi to multiple states including Bihar, Jharkhand, Uttar Pradesh, Madhya Pradesh, Maharashtra, Punjab, Haryana, and Rajasthan.
- We also provide parcel and courier services on selected routes.
- Schedules, seat types, and availability may vary depending on daily operations and partner buses.
2. Booking Policy
- All bookings are confirmed only after seat availability is verified by our team.
- WhatsApp-generated booking messages do not guarantee seat confirmation.
- Passengers must provide accurate name, contact number, travel date, and boarding point.
3. Reporting Time & Departure
- Passengers must report at least 30 minutes before departure.
- Buses may be delayed due to traffic, weather, or operational reasons.
- We will try to inform passengers of delays on WhatsApp/call whenever possible.
4. Luggage Policy
- Personal luggage up to a standard limit is allowed.
- Heavy items may require additional charges.
- Passengers are responsible for their belongings during the journey.
5. Parcel & Courier Terms
- Parcels must be properly packed and labelled.
- We are not responsible for fragile items unless prior discussion is made.
- Delivery timing depends on bus schedules and traffic conditions.
- Illegal, flammable, or dangerous goods are strictly prohibited.
6. Conduct & Safety
- Passengers must follow safety instructions of drivers and staff.
- Harassment, misbehaviour, or unlawful activities will result in removal from service.
- Alcohol or intoxication inside buses is prohibited.
7. Payment Terms
- Booking is confirmed only after required advance or full payment.
- Prices may vary depending on season, demand, or bus type.
- Online/UPI payments must be made only to official numbers provided by us.
8. Liability
- We are not liable for delays caused by traffic, weather, strikes, or road conditions.
- We are not responsible for loss of luggage unless due to staff negligence.
- Partner buses operate under their respective transport laws.
9. Changes to These Terms
We may revise these Terms & Conditions at any time. Updated versions will be available on this page.
10. Contact Information
For any questions or disputes regarding these terms:
Phone: 9711087596 / 8287463346
Location: Mori Gate & Anand Vihar, Delhi